Frequent Asked Questions
Yes most definitely, the website pricing is only valid for orders placed on the website. No over the counter, telephonic or email orders can be invoiced at the web pricing. Our website offers exclusive sales and discounted rates than our physical store, once you place your order online and take advantage of these special rates, you are then able to pick these products up from our store or get them delivered to your home or office.
Monday to Friday – 10h00 to 15h00
Weekends and Public Holidays – Closed
Via the online chat – www.blankmedia.co.za
Via email – [email protected]
Via cellphone – 083 972 4517
Via telephone – 011 452 7966
Yes most definitely, you may order any quantity that you require.
There is no minimum quantity. You may order what you require.
Yes, you can come through and buy over the counter at our SHOP rates on a cash sale invoice, however the website pricing is only valid for orders placed on the website. No over the counter, telephonic or email orders can be invoiced at the web pricing. Please note all over the counter sales will be invoiced under cash sale.
Yes there is a difference between our shop rates and website rates. Our website offers exclusive sales and discounted rates than our physical store, once you place your order online and take advantage of these special rates you are then able to pick these products up from our store or get them delivered to your house.
1) Secure Online Payment Options
2) EFT (In order for your goods to be released immediately please use the pay and clear option, or add [email protected] as your beneficiary email address, if not all EFT payments would have to reflect in our account before collection)
3) Bank Deposit (Any cheques deposited into the account need to wait the clearing period before goods are released)
4) Cash or Card instore.
Yes, just bring through your order number and you may pay instore cash or card.
All our pricing is excluding VAT.
VAT is 15% in South Africa.
Blank Media, Shop 101,105 - Lower Level, Eden Meadows Shopping Center
Cnr. Van Riebeeck & Modderfontein Road, Edenvale, Gauteng,1610
Yes, you can come through and buy over the counter, on a cash sale invoice, however WEBSITE SPECIALS AND PRICING is not available instore if you do not have an order number. The website pricing is only valid for orders placed on the website. No over the counter, telephonic or email orders can be invoiced at the web pricing.
Yes, you can send someone to buy on your behalf. Please note to place your order online beforehand. No over the counter, telephonic or email orders can be invoiced at the web pricing. The website pricing is only valid for orders placed on the website.
In order for us to create a profile for you, and for invoicing purposes.
Yes we do accept email orders, however all emailed orders will be invoiced on a cash sale invoice at our SHOP rates and no website specials or pricing will be valid. The website pricing is only valid for orders placed on the website. No over the counter, telephonic or email orders can be invoiced at the web pricing.
Our shop rates are available instore.
A proforma invoice is issued within 30-40 minutes during working hours. The banking details can be found on the top right corner of the proforma invoice. Alternatively you may pay via our secure online payment options at checkout.
The banking details is on the top right corner of the proforma invoice emailed to you. The proforma invoice is emailed 30-40 minutes after placing your order during working hours.
We accept cash or card. (Please note we are unable to accept American Express and Diners cards)
Delivery charges are calculated on checkout as it depends on the delivery area, weight, and delivery duration.
Yes, you can send someone to collect on your behalf. Please make sure they have your order number on hand for them to collect.
Our store in Edenvale, Johannesburg.
Blank Media, Shop 101,105 - Lower Level, Eden Meadows Shopping Center
Cnr. Van Riebeeck & Modderfontein Road, Edenvale, Gauteng,, 1610
Once your order is placed, and a proforma invoice is sent to you it takes 10-15 minutes to get ready. (During working hours)
No we are based in Edenvale, Johannesburg but ship nationally.
Yes we do have an export code which is displayed on all our invoices.
Click on the “forgot your password” link, or make contact via email or our online chat to request your password be reset.
There are 3 delivery options as well as a collect instore option that will be offered. Charges for delivery are calculated on checkout as it depends on the delivery area and weight of the parcel.
No, sorry the courier is a third party service provider and COD is not offered. Once you do a payment to us, we will the release your parcel to the courier.
Yes you may send your own courier to collect from our store. Please make us aware beforehand so we can package your goods accordingly.
No. Unfortunately we make use of a third party courier service and are unable to accept cash on delivery payments.
Once your payment is received and cleared on our side we will release your goods to our courier. Our courier collects from us daily and the cut off time is 14h00 daily. Any payments received thereafter will be dispatched the next working day.
No we do not transport to neighboring countries, you will need to send a courier to collect on your behalf.